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FAQ's 

Have you got questions? well we're here to answer them. 

  • What if I need content immediately?
    If you’re in need of content immediately and our schedule allows it, you have the option to expedite your project at an additional fee. Send us an email if you have any further questions regarding this.
  • Do you work with international and domestic brands?
    We love working with our international and domestic friends. Our services are not limited to location as long as we can receive your products and setup or lighting for corporate heads shots etc we’re here for you.
  • How do I get started?
    We will assist you all the way through the process, we know that sometimes, especially if it's your first time, it can be daunting when starting a creative process. First we will need you to fill out our intake form, once we’ve received that we will be able to have an understanding of the project and scope of work. We’ll create a custom proposal based on your scope of work, as well as a 50% deposit and contact before securing the project.
  • Can I have the raw files?
    We don’t give our raw files to our clients, all images will be sent over with either light editing for selection or full post product for finals.
  • Where are you located?
    We are based in London UK. We are a fairly remote business and are able to to come to you for corporate head shots and Real Estate photography.
  • What are our prices?
    All our projects differ and have different needs and creative styles. This is why all our projects are all individually quoted and based on the project scope. Once we’ve had the opportunity to have an understanding of your creative needs we’ll be able to give an estimated quote. To request a custom proposal click here. (link to photography intake form)
  • What is your refund policy?
    Due to the nature of the service we don’t offer refunds. We pride ourselves in providing an amazing service.
  • What kind of products do you shoot?
    Pretty much if it's a product we can shoot it! However we do specialise in the beauty niche for example, hair care, make up, candles etc. That doesn’t mean we don’t want to hear from you, still get in contact if you believe your product needs some of our creative touch we’ll love to hear from you.
  • Usage and licensing
    A collective of our clients utilise the material across multiple social media platforms and their website, with that understanding we provide a 12 month standard licensing for website and organic social media posting. We retain the ownership, copyright of the assets we create. Once the final payment has been processed we’ll release the usage rights so you can begin the new assets across social media and business websites. If required, additional licensing can be purchased should the content be used on larger commercial platforms like ads, TVC, magazines, billboards, buses, franchise advertisement, or if it is to be distributed to 3rd parties ( eg. sharing assets with other businesses, bloggers, grocery departments, retail stores and more). We reserve the right to post and use all material on social media for our own advertisement.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

Location 

London Uk 

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Contact us 

Opening Hours 

Monday - Saturday 

9am - 6pm

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